As long as Tony Danza doesn’t show up
Inspired by a new TLC television series, “Now Who’s the Boss,” executives at the Don CeSar traded places with front-line employees. At the end of the day, results from an opinion and feedback survey were analyzed and department heads gave feedback on how executives performed in their new roles.
What a great idea. Bosses can see exactly what kind of issues the employees have to deal with, re-learn basics of their business, and understand exactly how the employees interact with and impact customers’ experiences. Employees get to see that the executives don’t necessarily have easy or “cushy” jobs. More companies should do this to keep in touch with customers as well as to improve employee relations.
Tags: tampa
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