Comments on: response to palm restaurant review http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/ A very loose interpretation of the news and happenings in and around Tampa Fri, 19 Mar 2010 03:40:43 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Blurbex » Blog Archive » Morning Roundup http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-76322 Blurbex » Blog Archive » Morning Roundup Wed, 07 Mar 2007 22:51:11 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-76322 [...] that The Palm in Tampa has a new management team. I’ve eaten in a few Palms, and the one in Tampa is a longtime mess compared with the rest. A [...] [...] that The Palm in Tampa has a new management team. I’ve eaten in a few Palms, and the one in Tampa is a longtime mess compared with the rest. A [...]

]]> By: Kenneth J. http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-62634 Kenneth J. Thu, 11 Jan 2007 20:36:07 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-62634 One more thing for the PR person, according the the FL health inspection website, the 15 violations took place on October 19, one whole month after the new GM arrived. Here is a copy of the posting, which can be reviewed in entirety at www.healthinspections.com Location Address: 205 WESTSHORE PLAZA DR TAMPA, FL 33609 Inspection Information Inspection Type Inspection Date Disposition Critical Violations Non-Critical Violations Routine - Food 10/19/2006 Warning Issued 15 2 Violations: A summary of the violations found during the inspection are listed below. Critical violations are displayed in red. Violation Observation 01B-14-1 Critical. Observed dented/rusted cans. 02-26-1 Critical. Working containers of food removed from original container not identified by common name. 03A-07-1 Critical. Observed potentially hazardous food cold held at greater than 41 degrees Fahrenheit. 08A-22-1 Critical. Observed improper horizontal separation of raw animal foods and ready-to-eat foods. 08A-28-1 Critical. Observed food stored on floor. 08A-29-1 Critical. Observed uncovered food in holding unit/dry storage area. 08B-04-1 Critical. Observed cloth used as a food-contact surface. 09-04-1 Critical. Observed bare hand contact of ready-to-eat food by employees and establishment has no approved Alternative Operating Procedure in effect. 12A-22-1 Critical. Observed food employee touching ready-to-eat food with their bare hands and the establishment has no approved Alternative Operating Procedure. 12B-02-1 Critical. Observed employee eating in a food preparation or other restricted area. 15-28-1 Hood filters are not tight-fitting and firmly held in place - leaving open spaces. 17-03-1 Critical. Observed missing/inaccurate/damaged gauges on dishmachine. 21-12-1 Wet wiping cloth not stored in sanitizing solution between uses. 22-17-1 Critical. Observed soiled reach-in cooler gaskets. 22-20-1 Critical. Observed buildup of slime in the interior of ice machine. 32-15-1 Critical. No handwashing sign provided at a handsink used by food employees. 53B-08-1 Critical. No proof of required employee training provided. All public food service establishments must provide the division with proof of employee training upon request, including, but not limited to, at the time of any division inspection of the establishment. Pro This violation must be corrected by : 01/19/2007. One more thing for the PR person, according the the FL health inspection website, the 15 violations took place on October 19, one whole month after the new GM arrived. Here is a copy of the posting, which can be reviewed in entirety at http://www.healthinspections.com

Location Address: 205 WESTSHORE PLAZA DR
TAMPA, FL 33609

Inspection Information
Inspection Type Inspection Date Disposition Critical Violations Non-Critical Violations
Routine – Food 10/19/2006 Warning Issued 15 2
Violations:
A summary of the violations found during the inspection are listed below. Critical violations are displayed in red.
Violation Observation
01B-14-1 Critical. Observed dented/rusted cans.
02-26-1 Critical. Working containers of food removed from original container not identified by common name.
03A-07-1 Critical. Observed potentially hazardous food cold held at greater than 41 degrees Fahrenheit.
08A-22-1 Critical. Observed improper horizontal separation of raw animal foods and ready-to-eat foods.
08A-28-1 Critical. Observed food stored on floor.
08A-29-1 Critical. Observed uncovered food in holding unit/dry storage area.
08B-04-1 Critical. Observed cloth used as a food-contact surface.
09-04-1 Critical. Observed bare hand contact of ready-to-eat food by employees and establishment has no approved Alternative Operating Procedure in effect.
12A-22-1 Critical. Observed food employee touching ready-to-eat food with their bare hands and the establishment has no approved Alternative Operating Procedure.
12B-02-1 Critical. Observed employee eating in a food preparation or other restricted area.
15-28-1 Hood filters are not tight-fitting and firmly held in place – leaving open spaces.
17-03-1 Critical. Observed missing/inaccurate/damaged gauges on dishmachine.
21-12-1 Wet wiping cloth not stored in sanitizing solution between uses.
22-17-1 Critical. Observed soiled reach-in cooler gaskets.
22-20-1 Critical. Observed buildup of slime in the interior of ice machine.
32-15-1 Critical. No handwashing sign provided at a handsink used by food employees.
53B-08-1 Critical. No proof of required employee training provided. All public food service establishments must provide the division with proof of employee training upon request, including, but not limited to, at the time of any division inspection of the establishment. Pro This violation must be corrected by : 01/19/2007.

]]> By: Kenneth J. http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-62628 Kenneth J. Thu, 11 Jan 2007 20:04:58 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-62628 The new GM stinks! I've never met a more self-righteous person in my life. My wife and I had a horrible experience 2 weekends ago, and then I find this write up on your website, does not surprise me at all. What is happening with that place? This place changes management every year! I've received an invitation to three or four 'meet the new guy' parties over the last 5 years. I think it's time for the executive staff to have a look at themselves. I mean come on. Go to Capital Grille or Ruth's, where you know what you're getting. And best of luck with that PR firm, they need all the help they can get obviously. The new GM stinks! I’ve never met a more self-righteous person in my life. My wife and I had a horrible experience 2 weekends ago, and then I find this write up on your website, does not surprise me at all. What is happening with that place? This place changes management every year! I’ve received an invitation to three or four ‘meet the new guy’ parties over the last 5 years. I think it’s time for the executive staff to have a look at themselves. I mean come on. Go to Capital Grille or Ruth’s, where you know what you’re getting. And best of luck with that PR firm, they need all the help they can get obviously.

]]> By: Mr. Bill http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-59622 Mr. Bill Wed, 27 Dec 2006 13:41:13 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-59622 I have been to the Palm. Service was excellent, food was excellent - but look out for the bill when it arrives. Do they finance ? And now counting: 186,173 unique visitors to Sticks of Fire in 2006. re: PR FLACK Britt Isaac is a pro for the clients she represents. I have been to the Palm. Service was excellent, food was excellent – but look out for the bill when it arrives. Do they finance ?

And now counting: 186,173 unique visitors to Sticks of Fire in 2006.

re: PR FLACK
Britt Isaac is a pro for the clients she represents.

]]> By: dcdave http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-59552 dcdave Tue, 26 Dec 2006 21:32:10 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-59552 I think dreaming has a great idea. Why not invite the Sticks team out for steaks and drinks. Ethics aside, I'm hungry! I think dreaming has a great idea. Why not invite the Sticks team out for steaks and drinks. Ethics aside, I’m hungry!

]]> By: Rachel* http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-59524 Rachel* Tue, 26 Dec 2006 17:12:42 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-59524 dreaming, you've obviously never been to the Palm. They rely heavily on image - think about the comment about Bern's above - and are right to hire an aggressive PR person, especially since the ever-developing advent of Bay Street. Why so cynical about an attempt to smooth over an issue? Isn't this better than not caring? dreaming, you’ve obviously never been to the Palm. They rely heavily on image – think about the comment about Bern’s above – and are right to hire an aggressive PR person, especially since the ever-developing advent of Bay Street.

Why so cynical about an attempt to smooth over an issue? Isn’t this better than not caring?

]]> By: dreaming http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-59521 dreaming Tue, 26 Dec 2006 16:31:32 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-59521 wow, thats a pretty aggressive response from the palm via some pr flack. when a restaurant as to hire pr to improve its image, then you know there have been problems. also interestng that they care enough to to try to influence a blog review that only gets a few written responses and is probably only read by a few hundred, at most. still, it shows the palm, or someone in management higher up, is mart enough to try to influence the restaurants image even out in the blogosphere... hey, mr flack: how about free steaks and drinks for a day for all at the palm to make up for the filthy kitchen which is now presumably sparkling clean???? wow, thats a pretty aggressive response from the palm via some pr flack. when a restaurant as to hire pr to improve its image, then you know there have been problems. also interestng that they care enough to to try to influence a blog review that only gets a few written responses and is probably only read by a few hundred, at most.
still, it shows the palm, or someone in management higher up, is mart enough to try to influence the restaurants image even out in the blogosphere…
hey, mr flack: how about free steaks and drinks for a day for all at the palm to make up for the filthy kitchen which is now presumably sparkling clean????

]]> By: Jeff http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/comment-page-1/#comment-59490 Jeff Tue, 26 Dec 2006 14:01:49 +0000 http://sticksoffire.com/2006/12/26/palm-restaurant-responds-to-review/#comment-59490 Good service goes a long way. Just look at Bern's. I've been there a hand full of times and found the food to be just "okay". But their service is second to none. For me at least, that ratchets up the experience a few notches. If it was just on the food, I'd give Bern's a solid 6 out of ten. But with the entire experience, they shoot up to an 8 or 9. On the other hand, any restaurant is a collection of people. Your server could be new (like in this case) or having a bad day. The kitchen could be in disarray for any number of reasons. Good service goes a long way. Just look at Bern’s. I’ve been there a hand full of times and found the food to be just “okay”. But their service is second to none.
For me at least, that ratchets up the experience a few notches. If it was just on the food, I’d give Bern’s a solid 6 out of ten. But with the entire experience, they shoot up to an 8 or 9.

On the other hand, any restaurant is a collection of people. Your server could be new (like in this case) or having a bad day. The kitchen could be in disarray for any number of reasons.

]]>