Comments on: may i not help you? http://sticksoffire.com/2007/08/20/may-i-not-help-you/ A very loose interpretation of the news and happenings in and around Tampa Sun, 21 Mar 2010 04:02:10 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Teri http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-113139 Teri Fri, 21 Sep 2007 17:26:55 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-113139 Wow, didn't know a site like this existed. It's comforting to know that so many people out there are in awe by the rudeness, imcompetence and lack of customer service that exist in today's society. Must share an "UNBELIEVEABLE" experience I had about 3 weeks ago while soliciting the Drive-Thru at Wendy's at the intersection of Hillsborough and Himes Avenues. Upon placing my order and receiving it, I noticed the my fries were cold and asked the cashier if she could please give me a new one, she turned over to the "Manager, Mary" which snatched the fries, literally, from the cashier's hand, walked away and after 3-5 minutes returned with the same container of fries that I had returned. Well, at this point I was a bit distraught by the fact that she was not only insulting my intelligence, but wasting my time, So I stated that I was not satisfied and requested my refund. Well, that just seem to really set "Mary" off, I handed over the bag to her and once again, she proceeded by snatching the bag and stated that "she would give me my refund all right". As she re-approached the window w/the refund, she demanded the drink, then I turned around and reached to her and handed over the drink, which somehow barely made it through the window (I was a bit out of reach) and the drink fell over, she quickly picked it up and proceeded to THROW THE REFUND INTO MY WINDOW, HITTING ME IN THE FACE AND FALLING ON THE FLOOR, I was aghast with disbelief, when I looked over at her she continued her rampage and threw the rest of the drink (about 3/4 still full) into my window, which wet my exterior, entire dash board, leather front seats, blouse and reached the back seating area of my car. If this wasn't bad enough, my 5 year old son was sitting in the back seat witnessing all this and yelled, "Mommy, why did that lady throw that drink on you?" I had to answer him by saying she wasn't feeling well, to which his response was, "Well Mommy, I think she needs a long time out." When I got home and told my husband what happened, He immediately called the District Mgr., and was told that he would have to investigate. 1 hour later, he returned our call and stated that he was told a different story and had 5 witnesses to back it up and all he could do was apologive for this MISUNDERSTANDING!!! Excuse me, calling this a MISUNDERSTANDING is an gross MISUNDERSTATMENT AND IMPROPER ADJECTIVE of the incident. We stongly suggested that he review video tape from today, so that he could see exactly what had transpired. He then stated that there were NO video cameras at this location. At this point I really felt strongly violated at both ends and quickly considered my options, possibly filing an Assault Complaint with TPD because essentially this is what happended. Two days later, we contacted the Corporate Store, which is franchized to BBB Corporation --not affilated with Wendy's International one bit. He apologized for the incident and offered a $100.00 check to cover detailing our car. He stated the Employee would be reprimanded and monitered closely. In my opinion that person is a "Loose Cannon" and should be dismissed, I believe if she had a weapon in her hands, she would have used it. Please do NOT Solicit or Frequent this Establishment, for their Customer Service Skills do NOT MERIT/NOR benefit Customers. While their Management practices leave a lot to be desired. Wow, didn’t know a site like this existed. It’s comforting to know that so many people out there are in awe by the rudeness, imcompetence and lack of customer service that exist in today’s society.
Must share an “UNBELIEVEABLE” experience I had about 3 weeks ago while soliciting the Drive-Thru at Wendy’s at the intersection of Hillsborough and Himes Avenues. Upon placing my order and receiving it, I noticed the my fries were cold and asked the cashier if she could please give me a new one, she turned over to the “Manager, Mary” which snatched the fries, literally, from the cashier’s hand, walked away and after 3-5 minutes returned with the same container of fries that I had returned. Well, at this point I was a bit distraught by the fact that she was not only insulting my intelligence, but wasting my time, So I stated that I was not satisfied and requested my refund. Well, that just seem to really set “Mary” off, I handed over the bag to her and once again, she proceeded by snatching the bag and stated that “she would give me my refund all right”. As she re-approached the window w/the refund, she demanded the drink, then I turned around and reached to her and handed over the drink, which somehow barely made it through the window (I was a bit out of reach) and the drink fell over, she quickly picked it up and proceeded to THROW THE REFUND INTO MY WINDOW, HITTING ME IN THE FACE AND FALLING ON THE FLOOR, I was aghast with disbelief, when I looked over at her she continued her rampage and threw the rest of the drink (about 3/4 still full) into my window, which wet my exterior, entire dash board, leather front seats, blouse and reached the back seating area of my car. If this wasn’t bad enough, my 5 year old son was sitting in the back seat witnessing all this and yelled, “Mommy, why did that lady throw that drink on you?” I had to answer him by saying she wasn’t feeling well, to which his response was, “Well Mommy, I think she needs a long time out.” When I got home and told my husband what happened, He immediately called the District Mgr., and was told that he would have to investigate. 1 hour later, he returned our call and stated that he was told a different story and had 5 witnesses to back it up and all he could do was apologive for this MISUNDERSTANDING!!! Excuse me, calling this a MISUNDERSTANDING is an gross MISUNDERSTATMENT AND IMPROPER ADJECTIVE of the incident. We stongly suggested that he review video tape from today, so that he could see exactly what had transpired. He then stated that there were NO video cameras at this location. At this point I really felt strongly violated at both ends and quickly considered my options, possibly filing an Assault Complaint with TPD because essentially this is what happended. Two days later, we contacted the Corporate Store, which is franchized to BBB Corporation –not affilated with Wendy’s International one bit. He apologized for the incident and offered a $100.00 check to cover detailing our car. He stated the Employee would be reprimanded and monitered closely. In my opinion that person is a “Loose Cannon” and should be dismissed, I believe if she had a weapon in her hands, she would have used it. Please do NOT Solicit or Frequent this Establishment, for their Customer Service Skills do NOT MERIT/NOR benefit Customers. While their Management practices leave a lot to be desired.

]]> By: WP http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105457 WP Fri, 24 Aug 2007 15:12:46 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105457 A few comments have pointed this out in various ways, but it all boils down to we get what we're willing to pay for. On an individual basis, the customer may not always be right, but as a group, we've accepted poor service and the whims of industrie to save a few pennies. It can be witnessed in nearly every sector of commerce from airlines to grocers to the crappy and dangerous imports from Asia. We get what we deserve, because we refuse to demand better with our wallets. Until people refuse to enter Wal-marts, until they cross the street to save 10 cents a gallon on gasoline, until they pay a few bucks more for an plane ride that treats you like a customer or even a human, rather than cattle, complaints such as this blog post will be more common, despite it's futility. Support your small businesses, spend a few bucks to be treated well and together we might reverse the trend. A few comments have pointed this out in various ways, but it all boils down to we get what we’re willing to pay for. On an individual basis, the customer may not always be right, but as a group, we’ve accepted poor service and the whims of industrie to save a few pennies. It can be witnessed in nearly every sector of commerce from airlines to grocers to the crappy and dangerous imports from Asia. We get what we deserve, because we refuse to demand better with our wallets. Until people refuse to enter Wal-marts, until they cross the street to save 10 cents a gallon on gasoline, until they pay a few bucks more for an plane ride that treats you like a customer or even a human, rather than cattle, complaints such as this blog post will be more common, despite it’s futility. Support your small businesses, spend a few bucks to be treated well and together we might reverse the trend.

]]> By: Michelle http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105282 Michelle Thu, 23 Aug 2007 18:02:53 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105282 excuse me....hiring. It's been a long day folks. excuse me….hiring. It’s been a long day folks.

]]> By: Michelle http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105281 Michelle Thu, 23 Aug 2007 18:02:00 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105281 Tina, don't go to the Publix at N Nebraska Ave then. However, I highly recommend the Publix on Hillsborough (near Armenia). I own a Personal Chef Service and must go to grocery stores twice daily. I've been everywhere from Wild Oats to WalMart Marketplace. I think the business owners need to invest more in thier employees. Highering surly teenagers with "just enough training" just because they are cheap is the root cause. Although, Publix hires many school age kids and I have found everyone of them to be very helpful. I'll never forget a stock boy running all over the store to find me Saffron. He finally said 'Ma'am, what is Saffron?" It was very cute. www.cooksncompany.com Tina, don’t go to the Publix at N Nebraska Ave then. However, I highly recommend the Publix on Hillsborough (near Armenia). I own a Personal Chef Service and must go to grocery stores twice daily. I’ve been everywhere from Wild Oats to WalMart Marketplace.
I think the business owners need to invest more in thier employees. Highering surly teenagers with “just enough training” just because they are cheap is the root cause. Although, Publix hires many school age kids and I have found everyone of them to be very helpful. I’ll never forget a stock boy running all over the store to find me Saffron. He finally said ‘Ma’am, what is Saffron?” It was very cute.

http://www.cooksncompany.com

]]> By: Karla http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105256 Karla Thu, 23 Aug 2007 16:18:50 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105256 Amen to your criticism of the Boston Mkt in Carrollwood. On a visit not too long ago, the soda machine malfunctioned and sprayed soda all over me. When I informed the ditz behind the counter she actually laughed! No apology or anything. I told her I didn't think it was particularly funny and she shut up. Stupid restaurant. I only went there in the first place because it's near Mom's nursing home and she needs a soft-food menu. But never again! Amen to your criticism of the Boston Mkt in Carrollwood. On a visit not too long ago, the soda machine malfunctioned and sprayed soda all over me. When I informed the ditz behind the counter she actually laughed! No apology or anything. I told her I didn’t think it was particularly funny and she shut up. Stupid restaurant. I only went there in the first place because it’s near Mom’s nursing home and she needs a soft-food menu. But never again!

]]> By: Junior http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105141 Junior Thu, 23 Aug 2007 00:30:12 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105141 What happened to the customer's always right. What happened to the usher who use to have a small flashlight and showed us to our seats at the movies/ What happened to the elevator man who took us to our destination floor in the Otis elevator/What happened to the sales ladies who picked out dresses and helped zip them up for you,and told you that one is perfect for you/What happened to free dress altering,the three way mirror so you could see every angle of your dress/What happened tothe butcher who cut the meat exactly as you desired,even double ground the chuck roast for your pleasure/Our country lost its ethics, equality, and virtue when the poor little lamb chops served in restaurants lost their panties and the garnish that goes with it. What happened to the customer’s always right. What happened to the usher who use to have a small flashlight and showed us to our seats at the movies/ What happened to the elevator man who took us to our destination floor in the Otis elevator/What happened to the sales ladies who picked out dresses and helped zip them up for you,and told you that one is perfect for you/What happened to free dress altering,the three way mirror so you could see every angle of your dress/What happened tothe butcher who cut the meat exactly as you desired,even double ground the chuck roast for your pleasure/Our country lost its ethics, equality, and virtue when the poor little lamb chops served in restaurants lost their panties and the garnish that goes with it.

]]> By: gar http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105140 gar Thu, 23 Aug 2007 00:20:18 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105140 Vox what’s your deal? I have been reading your comments for awhile now and you seem to be upset about everything, but never offer a viable solution. Karen appears to be making a genuine attempt to promote good customer service and you tear her down for it. I would say she is making a decent effort to “fix this" but you are not giving her a chance. Does anybody out there understand Vox? If you do, could translate for me. Vox what’s your deal? I have been reading your comments for awhile now and you seem to be upset about everything, but never offer a viable solution. Karen appears to be making a genuine attempt to promote good customer service and you tear her down for it. I would say she is making a decent effort to “fix this” but you are not giving her a chance. Does anybody out there understand Vox? If you do, could translate for me.

]]> By: Tina http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105086 Tina Wed, 22 Aug 2007 18:37:38 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105086 I will say I think it's unusual to run into poor service in Publix. Normally they are a shining example of what customer service *should* be like - at least in my experience. I will say I think it’s unusual to run into poor service in Publix. Normally they are a shining example of what customer service *should* be like – at least in my experience.

]]> By: Karen http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105085 Karen Wed, 22 Aug 2007 18:34:46 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105085 I wasn't trying to make it the customer's responsibility, I was simply going to send clark_brooks a few coupons in hopes he would return to RaceTrac and to apologize for his less than plesant experience. RaceTrac will address the issue, but we wanted to try to make it up to the customer. I wasn’t trying to make it the customer’s responsibility, I was simply going to send clark_brooks a few coupons in hopes he would return to RaceTrac and to apologize for his less than plesant experience. RaceTrac will address the issue, but we wanted to try to make it up to the customer.

]]> By: voxy http://sticksoffire.com/2007/08/20/may-i-not-help-you/comment-page-1/#comment-105080 voxy Wed, 22 Aug 2007 18:24:06 +0000 http://sticksoffire.com/2007/08/20/may-i-not-help-you/#comment-105080 oh geez, karen. just go get the videotape, view it and beat the employee. Why make it the customer's responsibility??? Racetrac should know how to fix this .... oh geez, karen. just go get the videotape, view it and beat the employee. Why make it the customer’s responsibility??? Racetrac should know how to fix this ….

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