I recently celebrated my 40th birthday, and I decided it was time to buy a guitar. I have never owned a guitar and have absolutely no training, but that is beside the point – I’m 40 now.
However, I did prefer something geared toward the entry level (read: cheap) in case it didn’t work out, so I wouldn’t be stuck with an expensive reminder. After talking with some friends and doing a little research I made my decision.
I dragged my wife and the twins (nearly three years old), and ended up at a chain store. My patient and understanding wife promised to watch the boys while I look.
I found my desired guitar, and tracked down a clerk. After a bit, it was obvious this clerk was not having a great day. He tried to upsell me a case, but I declined – for this ridiculous endeavor, a gig bag would be fine. He returned from the back room empty handed, explaining they are out of gig bags. In the middle of ringing up the purchase, he gets a personal call and immediately begins to argue with the irate caller. Then he can’t scan the strap I picked out and walks over to the rack to get another one. After which he informs me I will have to go to the front of the store to actually get a receipt to sign since his printer is not working.
After standing in the “front of the store” line for a few minutes, the customer in front of me turns to me and asks “Would you like a guitar?” I explain that I am already buying one, and he says “No, would you like a free one?” Says he’s buying an electric guitar over a certain price with a store credit card and the store promotion is to give him a free electric/acoustic guitar. A free electric/acoustic guitar that he doesn’t need. I smile and say “Sure!”
The counter person hands me a box from a nearby cart. I opened the box to see a better guitar than the one I am buying!
I hand my original choice back to the counter person, and my wife, out of earshot, has the classic “WTF?” look. She is glaring as if I have changed my mind after dragging the whole family down here.
I got the customer’s name and number, and will take him out for dinner or something. “Bob” indicated it would be nice, and asked how long I had been playing. I told him that “Today is the first day of my music career.”
If you think everyone is just getting more cynical and self-centered remember there are still lots of individuals like Bob. And yes, Bob, I will remember you on the credits of my first album.