Privacy Policy

Effective September 28, 2026

Sticks of Fire™ (“Sticks of Fire,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit this website, contact us, request an event or catering, submit a franchise inquiry or sign up for updates, and how we use and protect that information.

Information We Collect

Information you give us

• Event, catering and truck requests: your name, organization, email, phone number, event details (date, time, address, guest count, budget and similar details) and any files or notes you choose to share.
• Franchise inquiries: your name, email, phone number, city and state of interest, format of interest and anything you tell us about yourself.
• Email and text updates: your email address and/or mobile number when you ask to be notified, for example about bottled sauces.
• Messages: anything you send us by email or through a form on this site.

Information collected automatically

Like most websites, our site and hosting provider automatically receive technical information such as your IP address, browser type, device type, pages visited, referring page and the date and time of your visit. We and our service providers may use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used and improve it. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

How We Use Your Information

• To respond to your questions, event requests, catering quotes and franchise inquiries.
• To plan, confirm and deliver events and catering you request.
• To send updates you asked for, such as launch or product notifications.
• To operate, secure, maintain and improve this website.
• To comply with legal obligations and protect our rights, customers and business.

Text Messages

If you give us your mobile number and opt in to text updates, we may send you messages about the updates you requested. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for help. Consent to receive texts is not a condition of any purchase. We do not sell or share your mobile number or text-messaging opt-in with third parties for their marketing purposes.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that host this website, deliver email and text messages, process form submissions or otherwise help us operate, who may use it only to provide services to us.
• Franchise partners or advisors, where needed to respond to a franchise inquiry you submitted.
• Legal and safety purposes, when required by law or to protect the rights, property or safety of Sticks of Fire, our customers or others.
• Business transfers, as part of a merger, acquisition or sale of all or part of our business.

Online Ordering and Third-Party Services

Online orders are placed through Toast, a third-party ordering platform. When you order, your information is collected and processed by Toast under its own privacy policy and terms. Our site may also use third-party tools, such as maps, calendars, social media links and an accessibility widget, and may link to other websites. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies.

How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this policy, including to respond to you, deliver services, keep business records and meet legal requirements.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

• You can unsubscribe from emails using the link in any email, or stop texts by replying STOP.
• You can ask us to access, correct or delete personal information we hold about you by contacting us at hello@sticksoffire.com.
• Depending on where you live, you may have additional rights under state privacy laws. We will respond to verified requests as required by applicable law and will not discriminate against you for exercising your rights.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

Questions about this Privacy Policy or your information? Email us at hello@sticksoffire.com.